Remote Customer Retention Specialist – Community Care

John Psomas - State Farm Agent; Orlando (FL); Remote; USD 38,000 - 55,000; Full time

Benefits offered by this job

SIMPLE IRA

Bonus based on performance

Competitive salary

Job summary

John Psomas - State Farm Agent in Orlando, FL is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This role focuses on outreach, policy renewals, and relationship maintenance, with flexible work-from-home options available.

You’ll help customers stay protected and informed, while collaborating with the team to meet retention goals. Join a community-focused agency that emphasizes integrity, care and real support for clients during

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Detail oriented

Customer service experience

Job description

John Psomas - State Farm Agent in Orlando, FL is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This role focuses on outreach, policy renewals, and relationship maintenance, with flexible work-from-home options available.

You’ll help customers stay protected and informed, while collaborating with the team to meet retention goals. Join a community-focused agency that emphasizes integrity, care and real support for clients during