Remote Customer Success & Retention Specialist

Samantha Boyce - State Farm Agent; Semmes (AL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Performance bonus

Advancement opportunities

Paid time off

Training & development

Job summary

Sam Boyce State Farm is seeking a Customer Retention Specialist to support ongoing customer relationships, focusing on outreach, policy renewals, and relationship maintenance. The role emphasizes helping customers during renewals and updates, with a commitment to community service and personalized support.

The position offers flexibility with remote work options after 90 days and the potential for career advancement within a supportive team environment.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication skills

Customer service experience

Job description

Sam Boyce State Farm is seeking a Customer Retention Specialist to support ongoing customer relationships, focusing on outreach, policy renewals, and relationship maintenance. The role emphasizes helping customers during renewals and updates, with a commitment to community service and personalized support.

The position offers flexibility with remote work options after 90 days and the potential for career advancement within a supportive team environment.