Remote Customer Retention & Renewal Specialist

Peyton Pettus - State Farm Agent; Oregon; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Opportunity for advancement

401(k)

Flexible schedule

Job summary

Peyton Pettus - State Farm Agent in Oregon is seeking a Customer Retention Specialist to support ongoing relationships, handle renewals, and grow the office with a focus on policy retention and outreach.

The role is remote, offering a flexible schedule and opportunities for advancement while delivering care and integrity in service to the community. Candidates will maintain records, collaborate with team, and help identify opportunities to improve client experience.

Qualifications

• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.

Responsibilities

• Communicate with existing customers regarding renewals.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Communication

Detail-oriented

Customer service

Job description

Peyton Pettus - State Farm Agent in Oregon is seeking a Customer Retention Specialist to support ongoing relationships, handle renewals, and grow the office with a focus on policy retention and outreach.

The role is remote, offering a flexible schedule and opportunities for advancement while delivering care and integrity in service to the community. Candidates will maintain records, collaborate with team, and help identify opportunities to improve client experience.