Customer Retention Specialist - State Farm Agent Team Member

Peyton Pettus; Monroe, Loganville (GA, GA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Opportunity for advancement

401(k)

Flexible schedule

Job summary

Peyton Pettus Agency is seeking a Customer Retention Specialist to support ongoing customer relationships, focusing on outreach, policy renewals, and relationship maintenance.

The role is remote, offering opportunities to grow within the team and contribute to retention strategies that enhance customer satisfaction. Ideal candidates have strong communication skills and prior customer service experience.

Qualifications

• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.

Responsibilities

• Communicate with existing customers regarding renewals.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Effective communication

Detail-oriented

Customer service experience

Tools

CRM software

Job description

Benefits:

• Opportunity for advancement


• 401(k)


• Flexible schedule

At the Peyton Pettus Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals.


• Review accounts and assist with updates or changes as needed.


• Identify opportunities to enhance customer satisfaction and engagement.


• Maintain accurate records and documentation of interactions.


• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Effective communication and listening skills.


• Detail-oriented with a focus on customer experience.


• Previous experience in customer service or account management preferred.

This is a remote position.