Remote Customer Success & Renewals Specialist

North America; Oregon; Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Medical coverage

Job summary

PDSVISION US is seeking a Customer Success Representative to manage a portfolio of customers, driving satisfaction, retention, and growth. This remote-first role focuses on renewals, relationship-building, and ensuring customers realize value from our technology investments.

You will collaborate with Sales, CS, Operations, and Finance, handle contract processing, identify expansion opportunities, and gather feedback to help improve products and services.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field, or equivalent professional experience.
• 1-3 years in a customer-facing role such as Customer Success, Account Management, Sales Support, or Renewals.
• Strong relationship-building and communication skills.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong problem-solving and critical-thinking abilities.
• Customer-focused mindset with a passion for helping customers succeed.
• Experience using Microsoft Office and CRM platforms.

Responsibilities

• Manage software renewals from engagement through contract completion.
• Build trusted relationships and act as primary contact during renewals.
• Identify opportunities for upselling and cross-selling within accounts.
• Collaborate with Sales, CS, Operations, and Finance to process contracts accurately.
• Maintain accurate renewal forecasts and pipeline information.
• Gather customer feedback to improve products and processes.

Skills

Relationship-building

Communication

Multi-tasking

Problem-solving

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

PDSVISION US is seeking a Customer Success Representative to manage a portfolio of customers, driving satisfaction, retention, and growth. This remote-first role focuses on renewals, relationship-building, and ensuring customers realize value from our technology investments.

You will collaborate with Sales, CS, Operations, and Finance, handle contract processing, identify expansion opportunities, and gather feedback to help improve products and services.