Customer Retention & Renewal Specialist: Growth & Impact

Denise Elliott - State Farm Insurance Agent; Durango (CO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Denise Elliott - State Farm Agent is hiring a Customer Retention Specialist in Durango, CO to support ongoing customer relationships and office growth. This full-time role focuses on outreach, policy renewals, and relationship maintenance.

You will communicate with existing customers about renewals and coverage options, review accounts for updates, and schedule review appointments for the sales team while maintaining accurate records to meet retention goals.

Qualifications

• Strong administrative skills.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Schedule account review appointments for the sales team.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Administrative skills

Communication skills

Active listening

Detail-oriented

Customer service experience

Job description

Denise Elliott - State Farm Agent is hiring a Customer Retention Specialist in Durango, CO to support ongoing customer relationships and office growth. This full-time role focuses on outreach, policy renewals, and relationship maintenance.

You will communicate with existing customers about renewals and coverage options, review accounts for updates, and schedule review appointments for the sales team while maintaining accurate records to meet retention goals.