Customer Retention & Renewal Specialist

State Farm; Boise (ID); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Wellness resources

Bonus based on performance

Job summary

Kimberly Shurtleff - State Farm Agent in Boise is seeking a Customer Retention Specialist to nurture existing relationships, manage policy renewals, and support office growth.

You will review accounts, offer coverage options, document interactions, and collaborate with the team to meet retention targets. This role values calm, empathetic communication and a commitment to helping the community.

Qualifications

• Excellent interpersonal and problem-solving abilities.
• Strong communication and active listening skills.
• Detail-oriented with focus on customer experience.
• Previous customer service or account management experience preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication

Active listening

Customer service

Job description

Kimberly Shurtleff - State Farm Agent in Boise is seeking a Customer Retention Specialist to nurture existing relationships, manage policy renewals, and support office growth.

You will review accounts, offer coverage options, document interactions, and collaborate with the team to meet retention targets. This role values calm, empathetic communication and a commitment to helping the community.