Customer Retention & Renewal Specialist

Deniseelliott; Durango (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Denise Elliott - State Farm Agent in Durango, CO is seeking a Customer Retention Specialist to nurture ongoing relationships, support policy renewals, and contribute to office growth.

You will handle outreach, review accounts, and identify opportunities to enhance satisfaction while documenting interactions and coordinating with the sales team. This role emphasizes compassionate communication and customer-first service.

Qualifications

• Strong administrative skills and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Schedule account review appointments for the sales team.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Administrative skills

Communication skills

Listening skills

Customer service

Detail-oriented

Job description

Denise Elliott - State Farm Agent in Durango, CO is seeking a Customer Retention Specialist to nurture ongoing relationships, support policy renewals, and contribute to office growth.

You will handle outreach, review accounts, and identify opportunities to enhance satisfaction while documenting interactions and coordinating with the sales team. This role emphasizes compassionate communication and customer-first service.