Customer Retention Specialist — Relationships that Renew

Insuringlancaster; East Petersburg (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Free food & snacks

Job summary

Daniel Burton, Jr. - State Farm Agent is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. The role focuses on outreach, policy renewals, and relationship maintenance within our local East Petersburg office.

You will engage with existing customers, review accounts, and identify opportunities to enhance satisfaction while ensuring accurate record-keeping and collaboration with teammates to hit retention targets.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication skills

Listening skills

Detail oriented

Customer experience

Job description

Daniel Burton, Jr. - State Farm Agent is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. The role focuses on outreach, policy renewals, and relationship maintenance within our local East Petersburg office.

You will engage with existing customers, review accounts, and identify opportunities to enhance satisfaction while ensuring accurate record-keeping and collaboration with teammates to hit retention targets.