Remote Resource Delivery & Customer Support Assistant

Hrstalentsolutions; Arlington (TX); Remote; USD 31,000 - 44,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Home office setup

Job summary

Customer Resource Delivery Assistant role available for remote candidates in the United States. You review routine online requests, match them to approved guides or forms, and deliver the material through the designated channel while recording the exchange.

This entry-level position includes training on the resource library, privacy rules, and routing decisions. Responsibilities include reading requests, selecting appropriate resources, sending clear, specific messages, and updating case status.

Qualifications

• Familiarity with reading and summarizing online resources.
• Ability to identify appropriate documents and guidance.
• Strong written communication.

Responsibilities

• Read assigned requests in an online customer inbox.
• Identify question context and needed resources.
• Locate current approved guide, form, or help page.
• Send concise messages describing material covered.
• Record resource sent and case status.
• Flag outdated or confusing resources to content team.
• Refer questions requiring specialist input.

Skills

Customer service

Office administration

Attention to detail

Job description

Customer Resource Delivery Assistant role available for remote candidates in the United States. You review routine online requests, match them to approved guides or forms, and deliver the material through the designated channel while recording the exchange.

This entry-level position includes training on the resource library, privacy rules, and routing decisions. Responsibilities include reading requests, selecting appropriate resources, sending clear, specific messages, and updating case status.