Remote Customer Experience Specialist

Pro Talent HR; Chicago (IL); Remote; USD 36,000 - 60,000; Full time

Job summary

Pro Talent HR, a fully remote HR solutions provider, is seeking a Customer Experience Associate to maintain customer relationships by answering inquiries and documenting actions with accuracy. The role emphasizes responsive service and clear communication in a remote setting.

You will study products and processes to anticipate inquiries, record interactions in customer accounts, and contribute to service improvements.

Qualifications

• Customer service experience is preferred and accuracy in data entry is essential.
• Ability to study products, services, and processes to anticipate inquiries.
• Strong communication and problem-solving skills to document actions clearly.

Responsibilities

• Responds to customer inquiries and documents actions.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Gathers and researches information; forwards information; ensures customer understanding.
• Records inquiries by updating customer accounts.
• Suggests process improvements and new product/service applications.
• Keeps knowledge up to date through education opportunities.
• Completes related tasks to support the organization mission.

Skills

Product Knowledge

Informing Others

Data Entry Skills

Organization

Analyzing Information

Verbal Communication

Reporting Skills

Managing Processes

Customer Focus

General Consulting Skills

Multi-tasking

Job description

Pro Talent HR, a fully remote HR solutions provider, is seeking a Customer Experience Associate to maintain customer relationships by answering inquiries and documenting actions with accuracy. The role emphasizes responsive service and clear communication in a remote setting.

You will study products and processes to anticipate inquiries, record interactions in customer accounts, and contribute to service improvements.