Remote Customer Service Assistant (Entry Level)

Talentoma; South Carolina; A distancia; USD 39.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Paid leave

401(k)

Maternity leave

Bonus opportunities

Descripción de la vacante

Talentoma is seeking a Customer Service Assistant to provide administrative support for customer inquiries in a fully remote role. The position supports the customer service team and ensures customers receive accurate information while keeping requests organized.

The role requires a 40-hour weekly commitment and collaboration with support colleagues. Responsibilities include handling inquiries via email and phone, using Zendesk/Talkdesk/Salesforce, and maintaining thorough ticket notes and

Formación

• High school diploma or equivalent.
• No experience required; related customer service or administrative support experience preferred.
• Willingness to learn the CRM, support platform, and phone system; follow step-by-step instructions.

Responsabilidades

• Monitor incoming customer questions through shared email inboxes and a Support platform such as Zendesk, sorting service tickets by type and urgency.
• Receive and route customer calls through a Contact-center phone system such as Talkdesk, noting reason for contact and follow-up.
• Check customer information against existing account details in Salesforce, noting missing information before responding.
• Look up approved product or service information, order status, and standard service steps to answer routine inquiries.
• Enter concise ticket notes describing the question, information checked, response provided, and next action.

Conocimientos

Clear email writing

Ticket notes writing

Communication skills

Organizational skills

Team collaboration

Educación

High school diploma or equivalent

Herramientas

Zendesk

Talkdesk

Salesforce

Descripción del empleo

Talentoma is seeking a Customer Service Assistant to provide administrative support for customer inquiries in a fully remote role. The position supports the customer service team and ensures customers receive accurate information while keeping requests organized.

The role requires a 40-hour weekly commitment and collaboration with support colleagues. Responsibilities include handling inquiries via email and phone, using Zendesk/Talkdesk/Salesforce, and maintaining thorough ticket notes and