Remote Customer Success Specialist II - Orders & Shipments

Alia Services; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

100% Remote Work

Health Insurance

Paid Time Off (PTO)

Reliable Payroll

Dedicated HR Support

Professional Growth

Coaching & Feedback

International Experience

Cross-Functional Development

Equipment Coordination

Ongoing Employee Support

Job summary

Alia Services in the United States is seeking a Customer Success Representative II to own customer orders, proactively resolve issues, and become a trusted resource within the Customer Success team.

You will independently manage assigned orders, monitor shipping timelines, communicate with customers and internal stakeholders, and provide support to other CSRs as needed. This is a 100% remote role with strong opportunities for growth and collaboration.

Qualifications

• 2–3 years of professional customer service experience.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Strong active listening and problem-solving skills.
• Ability to prioritize multiple responsibilities and meet deadlines.
• Ability to work independently while contributing effectively to a team.
• Proficiency with Microsoft Office, particularly Excel and Outlook.

Responsibilities

• Monitor new orders and schedule appropriate follow-up actions.
• Review order details to ensure shipping dates and methods align with delivery requirements.
• Track shipments and proactively address delays or post-shipment issues.
• Maintain accurate order documentation, notes, and updates.
• Respond to order-related inquiries from internal teams and customers.
• Communicate order status, supplier concerns, and anticipated shipping timelines to relevant stakeholders.
• Work with suppliers and internal teams to resolve order-related issues.
• Follow issues through to resolution while maintaining a high level of customer service.

Skills

Customer service

Order management

Attention to detail

Communication

Problem solving

Multi-tasking

Microsoft Excel

Team collaboration

Tools

Excel

Outlook

Job description

Alia Services in the United States is seeking a Customer Success Representative II to own customer orders, proactively resolve issues, and become a trusted resource within the Customer Success team.

You will independently manage assigned orders, monitor shipping timelines, communicate with customers and internal stakeholders, and provide support to other CSRs as needed. This is a 100% remote role with strong opportunities for growth and collaboration.