Remote Customer Programs Analyst I

Celestica; San Diego (CA); Remote; USD 61,000 - 81,000; Full time

Job summary

Celestica is seeking a remote team member to manage customer orders, coordinate with suppliers, and ensure on-time delivery. You will analyze orders, communicate requirements, and generate reports while collaborating with global teams. A Bachelor's degree and strong data skills are preferred, with experience in manufacturing and logistics.

This role offers remote work with travel as needed. Responsibilities include maintaining order status, resolving issues, and preparing comprehensive

Qualifications

• Knowledge of manufacturing processes, schedules and logistics.
• Understanding of business issues related to manufacturing.
• Familiarity with customer contracts and terms.
• Excellent customer contact, negotiation and problem-resolution skills.
• Strong presentation and database management abilities.
• Ability to accurately enter data into multiple databases with speed and accuracy.

Responsibilities

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect on-time delivery.
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
• Maintains issues, complaints and corrective action requests for reporting purposes.
• Enters data into database ensuring root cause is reached and issue is closed.
• Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
• Analyzes issues and problems to determine trends.
• Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
• Assists more experienced team members in the preparation of new product, qualification and service quotes.
• Tracks project and billing and communicates status to team and customer.

Skills

Customer focus

Order management

Data analysis

Communication skills

Excel

PowerPoint

Education

Bachelor's degree or equivalent

Tools

Access

Excel

Word

PowerPoint

Job description

Celestica is seeking a remote team member to manage customer orders, coordinate with suppliers, and ensure on-time delivery. You will analyze orders, communicate requirements, and generate reports while collaborating with global teams. A Bachelor's degree and strong data skills are preferred, with experience in manufacturing and logistics.

This role offers remote work with travel as needed. Responsibilities include maintaining order status, resolving issues, and preparing comprehensive