Customer Programs & Delivery Analyst I (Remote)

Celestica; Portland (OR); Remote; USD 61,000 - 81,000; Full time

Job summary

Celestica is seeking a detail-oriented professional in the United States to manage customer orders and coordinate between customers and internal teams. The role focuses on monitoring order status, resolving delivery issues, and maintaining accurate data records.

Responsibilities include generating reports, coordinating with production and suppliers, and communicating updates in meetings. A Bachelor's degree and strong Excel/database skills are required.

Qualifications

• Bachelor's degree in related field or equivalent experience is required.
• Experience with manufacturing, scheduling, and logistics processes.
• Strong communication and data-handling skills are essential.

Responsibilities

• Participates in customer focus team and acts as liaison between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Identifies and resolves issues impacting on-time delivery and production schedules.
• Communicates customer requirements in production meetings.
• Researches issues (material, forecast, EDI, production) and coordinates resolution.
• Maintains issues and corrective action records for reporting.
• Enters data into databases ensuring accuracy and closure of root causes.
• Troubleshoots return issues and generates performance reports.
• Tracks and reports monthly metrics (open orders, on-time delivery, yields, forecasting).
• Prepares and distributes reports for open orders, shipments, and special requests.

Skills

Manufacturing processes

Scheduling

Logistics

Customer contracts

Negotiation

Problem resolution

Database management

Microsoft Excel

Education

Bachelor's degree in related field

Tools

Access

Excel

Word

PowerPoint

Job description

Celestica is seeking a detail-oriented professional in the United States to manage customer orders and coordinate between customers and internal teams. The role focuses on monitoring order status, resolving delivery issues, and maintaining accurate data records.

Responsibilities include generating reports, coordinating with production and suppliers, and communicating updates in meetings. A Bachelor's degree and strong Excel/database skills are required.