Remote Customer Programs Analyst I

Celestica; Phoenix (AZ); Remote; USD 61,000 - 81,000; Full time

Job summary

Celestica, Inc. is seeking a detail-oriented logistics/order management professional to join our Americas region in a remote capacity.

You will coordinate customer orders, monitor status, and liaise with internal and external partners to ensure on-time delivery while maintaining accurate reporting. Responsibilities include handling exceptions, generating performance metrics, and supporting new product qualifications and service quotes, all within established processes and under general

Qualifications

• Knowledge of the manufacturing processes, schedules and logistics.
• Knowledge of the business issues associated with manufacturing.
• Knowledge of customer contracts and terms.

Responsibilities

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
• Maintains issues, complaints and corrective action requests for reporting purposes.
• Enters data into database ensuring root cause is reached and issue is closed.
• Troubleshoots return issues.
• Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
• Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
• Analyzes issues and problems to determine trends.
• Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
• Assists more experienced team members in the preparation of new product, qualification and service quotes.
• Tracks project and billing and communicates status to team and customer.

Skills

Manufacturing processes

Logistics knowledge

Customer contracts

Communication skills

Office applications

Education

Bachelor's degree in related field

Tools

Access

Excel

Word

PowerPoint

Job description

Celestica, Inc. is seeking a detail-oriented logistics/order management professional to join our Americas region in a remote capacity.

You will coordinate customer orders, monitor status, and liaise with internal and external partners to ensure on-time delivery while maintaining accurate reporting. Responsibilities include handling exceptions, generating performance metrics, and supporting new product qualifications and service quotes, all within established processes and under general