Remote Customer Operations Manager – Defense Tech

Motorola Solutions; Jackson (MS); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive bonus

Medical, dental, vision benefits

401K with company match

10 paid holidays

Generous PTO

Employee stock purchase plan

Paid parental & family leave

Job summary

Motorola Solutions seeks a Customer Operations Manager to serve as the primary post-sales liaison between Silvus and its North America customers, coordinating purchase orders, production schedules, and delivery to meet client roadmaps.

You will travel up to 30% to Silvus HQ in Los Angeles and sites across the continental U.S., with remote work eligibility depending on location. The role requires analytical prowess, strong communication, and experience with ERP systems.

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Business, or related field.
• 3+ years in post-sales operations, account management, or technical project coordination; defense hardware/manufacturing preferred.
• Ability to analyze production schedules, POs, and demand forecasts to resolve discrepancies.
• Excellent communication to translate customer needs to internal constraints.
• Proficiency in Microsoft Excel.
• Experience with Oracle or similar ERP systems is a plus.
• Must be a U.S. Person due to clients under U.S. federal contracts.
• All employment is contingent upon background check and drug test.

Responsibilities

• Serve as primary post-sale operational contact for North America customers.
• Lead QBRs to report delivery performance, quality metrics, and roadmap alignment.
• Collaborate with demand planners to translate forecasts for manufacturing and supply chain teams.
• Track open purchase orders and ensure on-time delivery with manufacturing/logistics.
• Identify and elevate hardware defects, shipping issues, or field failures.
• Oversee the RMA process for replacements and failure analysis.
• Travel up to 30% to Silvus HQ and key customers.

Skills

Post-sales operations

Account management

Technical project coordination

Analytical skills

Communication skills

Excel proficiency

ERP systems experience

Education

Bachelor's degree in Operations / Supply Chain / Business

Tools

Oracle ERP

Job description

Motorola Solutions seeks a Customer Operations Manager to serve as the primary post-sales liaison between Silvus and its North America customers, coordinating purchase orders, production schedules, and delivery to meet client roadmaps.

You will travel up to 30% to Silvus HQ in Los Angeles and sites across the continental U.S., with remote work eligibility depending on location. The role requires analytical prowess, strong communication, and experience with ERP systems.