Remote Customer Operations Manager – Post-Sales & Logistics

Motorola Solutions Inc; South Gate (CA, MT); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, Dental, Vision benefits

401K with company match

Paid holidays

Paid time off

Job summary

Silvus Technologies is seeking a Customer Operations Manager to serve as the primary post-sale operational liaison between Silvus manufacturing and major North America customers. You will manage purchase orders, track production forecasts, coordinate delivery, and ensure components align with customer roadmaps. Some travel to Los Angeles and across the continental U.S.

is required. Qualifications include a bachelor’s degree in operations or related field and 3+ years in post-sales operations or

Qualifications

• Bachelor’s degree in Operations, Supply Chain Management, Business, or related field.
• 3+ years in post-sales operations, account management, or technical project coordination.
• Strong ability to analyze production schedules, purchase orders, and demand forecasts.
• Excellent communication skills translating customer needs to internal constraints.

Responsibilities

• Serve as primary post-sale ops liaison with North America customers, managing day-to-day needs and escalations.
• Lead QBRs to report delivery performance and production roadmap alignment.
• Ingest and track production forecasts with demand planners for internal teams.
• Track and manage open purchase orders to ensure on-time delivery, coordinate with manufacturing and logistics.
• Oversee RMA process and root-cause analysis for defects and field issues.
• Travel up to 30–50% to Silvus HQ and key customers.

Skills

Post-sales operations

Account management

Technical project coordination

Communication

Excel

ERP systems (Oracle)

Education

Bachelor’s degree in Operations/Supply Chain/Business

Tools

Oracle

Job description

Silvus Technologies is seeking a Customer Operations Manager to serve as the primary post-sale operational liaison between Silvus manufacturing and major North America customers. You will manage purchase orders, track production forecasts, coordinate delivery, and ensure components align with customer roadmaps. Some travel to Los Angeles and across the continental U.S.

is required. Qualifications include a bachelor’s degree in operations or related field and 3+ years in post-sales operations or