Remote Customer Operations Manager – Defense Hardware

Motorola Solutions; Dover (DE); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking a Customer Operations Manager to join the Sales Operations team. You will act as the primary post-sales liaison between manufacturing and our North America customers, coordinating purchase orders, production schedules, and delivery to align with each customer's production roadmap.

You will travel up to 30% to visit customers and Silvus HQ, lead delivery performance reviews, and collaborate with demand planners to translate forecasts into actionable manufacturing

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Business, or a related field.
• 3+ years of post-sales operations, account management, or technical project coordination experience, preferably in defense hardware or manufacturing.
• Strong ability to analyze production schedules, purchase orders, and demand forecasts to identify and resolve discrepancies.
• Excellent communication skills translating between customer needs and internal manufacturing constraints.
• Proficiency in Microsoft Office, especially Excel.
• Experience with Oracle or similar ERP systems is a plus.
• Must be a U.S. Person due to clients under U.S. federal contracts.
• All employment is contingent upon the successful clearance of a background check and drug test.

Responsibilities

• Serve as primary post-sale ops contact for key NA customers, managing day-to-day operational needs and escalations.
• Lead Quarterly Business Reviews on delivery performance, quality metrics, and production roadmap alignment.
• Collaborate with demand planners to ingest and track production forecasts, translating into actionable data for internal teams.
• Track and manage open purchase orders to ensure on-time delivery with manufacturing and logistics coordination.
• Identify and elevate technical integration challenges, managing escalation for hardware defects or field failures.
• Oversee the Return Merchandise Authorization (RMA) process for timely replacement and failure analysis.
• Travel up to 30% to Silvus HQ and key customers; perform other duties as assigned.

Skills

Post-sales operations

Account management

Technical project coordination

Demand forecasting

Excel proficiency

ERP systems

Communication skills

MS Office

Education

Bachelor's degree in Operations, Supply Chain Management, Business, or related field

Tools

Oracle ERP

Job description

Motorola Solutions is seeking a Customer Operations Manager to join the Sales Operations team. You will act as the primary post-sales liaison between manufacturing and our North America customers, coordinating purchase orders, production schedules, and delivery to align with each customer's production roadmap.

You will travel up to 30% to visit customers and Silvus HQ, lead delivery performance reviews, and collaborate with demand planners to translate forecasts into actionable manufacturing