Remote Customer Onboarding Specialist

AmerisourceBergen Corporation; Idaho; Hybride; USD 52 000 - 74 000; Plein temps

Résumé du poste

Cencora in Idaho is seeking an Associate Specialist, Customer Onboarding to support the onboarding of veterinary and livestock solutions.

You will coordinate kickoff, verify data, and enter configurations in systems while maintaining documentation and clear communication with customers.

This role requires 1–2 years of onboarding-related experience and a Bachelor's degree or equivalent.

Qualifications

• 1–2 years of onboarding, operations, order management, implementation coordination, or related field experience.
• Bachelor's degree in business, operations, information systems, or related field preferred.
• Strong communication and data verification skills.

Responsabilités

• Coordinates kickoff scheduling, environment readiness, and required access using approved playbooks and service catalogs.
• Collects and verifies customer data, contracts, and technical prerequisites against onboarding checklists and policy thresholds.
• Enters account, entitlement, and configuration details in designated systems per work instructions and role-based permissions.
• Confirms completion of required documentation, approvals, and controls; escalates exceptions with clear notes and evidence.
• Corresponds with customers using approved scripts to explain next steps, capture confirmations, and schedule milestones.
• Records onboarding progress, tickets, and artifacts to maintain traceable, audit-ready work products and handoffs.
• Reports risks, blockers, and customer feedback promptly and proposes minor improvements to templates or steps for review.

Connaissances

Customer onboarding

Order management

Implementation coordination

Customer operations

Formation

Bachelor's degree

Description du poste

Cencora in Idaho is seeking an Associate Specialist, Customer Onboarding to support the onboarding of veterinary and livestock solutions.

You will coordinate kickoff, verify data, and enter configurations in systems while maintaining documentation and clear communication with customers.

This role requires 1–2 years of onboarding-related experience and a Bachelor's degree or equivalent.