Customer Solutions & Support Representative - Veterinary

AmerisourceBergen Corporation; Northern (KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

AmerisourceBergen Corporation seeks a Customer Solutions & Support Representative to assist veterinary customers remotely. You will manage inquiries, route cases, and ensure accurate updates while maintaining service levels. The role supports distribution services in the US through AmerisourceBergen.

Hours are 8am-5pm MST with remote work options in NC. A strong background in customer service and case management is required, along with a high school diploma and relevant certifications

Qualifications

• 2+ years of customer service or related support experience.
• Customer service or IT service management certification preferred.

Responsibilities

• Prioritize and manage customer inquiries to meet service targets.
• Resolve routine issues using established policies and systems.
• Review case information for completeness and route where needed.
• Communicate status updates and gather missing information from customers.
• Document actions and outcomes for audit readiness and reporting.
• Identify recurring errors and suggest minor process improvements.
• Escalate atypical or high-risk cases with a clear summary and next steps.

Skills

Customer service experience

Education

High School Diploma/GED

Job description

## Customer Solutions & Support Representative - VeterinaryApply: USA > NC > Remote: Full time: Posted Today: R2614767Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business.**Summary of Role:****Shift Details:** 8am-5pm MSTThis job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.**Responsibilities:*** Maintains a personal work queue by prioritizing customer inquiries, cases, transactions, or service requests to meet service-level and quality targets.* Resolves routine and selected non-routine customer issues by applying established policies, procedures, knowledge articles, and system workflows.* Reviews customer, order, account, or case information to validate completeness, identify discrepancies, and correct or route issues with clear supporting notes.* Communicates with customers and internal partners to obtain missing information, provide status updates, confirm next steps, and complete accurate handoffs.* Records case actions, outcomes, and required documentation in designated systems to support audit readiness, service continuity, and reporting accuracy.* Uses standard reports, checklists, and data points to identify recurring errors or service gaps and implements minor process or template improvements within approved guidelines.* Escalates atypical, high-risk, or complex issues with a clear summary of the problem, actions taken, and recommended next steps.**Education:**High School Diploma/GED or equivalent experience required.**Skills and Knowledge:*** 2+ years of experience in customer service, customer support, contact center operations, help desk support, order or case management, or a related operational support field required.* Certification in customer service, IT service management, contact center operations, or healthcare administration preferred.