Strategic Accounts Specialist — Customer Success & Analytics

Cencora; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Parental leave

Professional development

Job summary

Cencora is seeking a customer service professional to support its US distribution services. The role emphasizes high-volume phone and email support, accurate data handling, and timely communication with customers and internal teams.

Applicants should have strong Excel, Word, and Outlook skills and a background in customer service. A Bachelor's degree is preferred, with veterinary clinic experience desirable.

Qualifications

• Advanced Excel skills required.
• Proficiency with Word and Outlook.
• Proven experience in a customer service role.

Responsibilities

• Handle high-volume phone support and email inquiries.
• Reconcile damaged shipments and process returns/credits.
• Generate and customize weekly reports and ad hoc requests.
• Maintain detailed records in CRM and communicate with stakeholders.

Skills

Advanced Excel

Word

Outlook

Customer service

Education

Bachelor's degree

Tools

Orbit CRM

Job description

Cencora is seeking a customer service professional to support its US distribution services. The role emphasizes high-volume phone and email support, accurate data handling, and timely communication with customers and internal teams.

Applicants should have strong Excel, Word, and Outlook skills and a background in customer service. A Bachelor's degree is preferred, with veterinary clinic experience desirable.