Remote Customer Onboarding Specialist - Coordination

MWI Animal Health; Idaho; Hybrid; USD 52,000 - 62,000; Full time

Job summary

MWI Animal Health, a Cencora business unit, seeks an Associate Specialist to support customer onboarding from a remote Idaho location. The role emphasizes coordinating kickoff activities, validating data, and entering configuration details in core systems, while ensuring documentation and approvals are complete.

The candidate will communicate next steps with customers, log progress and artifacts for audits, and promptly report risks or blockers. 1–2 years of onboarding experience is preferred.

Qualifications

• Bachelor's degree in business, operations, information systems, or a related field, or equivalent experience preferred.
• 1-2 years of experience in customer onboarding, customer operations, order management, implementation coordination, or a related field required.

Responsibilities

• Coordinate kickoff scheduling, environment readiness, and required access using approved playbooks and service catalogs.
• Collects and verifies customer data, contracts, and prerequisites against onboarding checklists and policy thresholds.
• Enter account, entitlement, and configuration details in designated systems per work instructions and role-based permissions.
• Confirms completion of required documentation, approvals, and controls; escalates exceptions with clear notes and evidence.
• Corresponds with customers using approved scripts to explain next steps, capture confirmations, and schedule milestones.
• Records onboarding progress, tickets, and artifacts to maintain traceable, audit-ready work products and handoffs.
• Reports risks, blockers, and customer feedback promptly and proposes minor improvements to templates or steps for review.

Skills

Customer onboarding

Order management

Implementation coordination

Data entry

Education

Bachelor's degree

Tools

CRM systems

Microsoft Excel

Job description

MWI Animal Health, a Cencora business unit, seeks an Associate Specialist to support customer onboarding from a remote Idaho location. The role emphasizes coordinating kickoff activities, validating data, and entering configuration details in core systems, while ensuring documentation and approvals are complete.

The candidate will communicate next steps with customers, log progress and artifacts for audits, and promptly report risks or blockers. 1–2 years of onboarding experience is preferred.