Associate Specialist, Customer Onboarding

MWI Animal Health; Idaho; Hybrid; USD 52,000 - 62,000; Full time

Job summary

MWI Animal Health, a Cencora business unit, seeks an Associate Specialist to support customer onboarding from a remote Idaho location. The role emphasizes coordinating kickoff activities, validating data, and entering configuration details in core systems, while ensuring documentation and approvals are complete.

The candidate will communicate next steps with customers, log progress and artifacts for audits, and promptly report risks or blockers. 1–2 years of onboarding experience is preferred.

Qualifications

• Bachelor's degree in business, operations, information systems, or a related field, or equivalent experience preferred.
• 1-2 years of experience in customer onboarding, customer operations, order management, implementation coordination, or a related field required.

Responsibilities

• Coordinate kickoff scheduling, environment readiness, and required access using approved playbooks and service catalogs.
• Collects and verifies customer data, contracts, and prerequisites against onboarding checklists and policy thresholds.
• Enter account, entitlement, and configuration details in designated systems per work instructions and role-based permissions.
• Confirms completion of required documentation, approvals, and controls; escalates exceptions with clear notes and evidence.
• Corresponds with customers using approved scripts to explain next steps, capture confirmations, and schedule milestones.
• Records onboarding progress, tickets, and artifacts to maintain traceable, audit-ready work products and handoffs.
• Reports risks, blockers, and customer feedback promptly and proposes minor improvements to templates or steps for review.

Skills

Customer onboarding

Order management

Implementation coordination

Data entry

Education

Bachelor's degree

Tools

CRM systems

Microsoft Excel

Job description

## Associate Specialist, Customer OnboardingPostuler: Remote, Idaho: Temps Plein: Publié aujourd'hui: R2618030Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**This role is in support of Cencora’s veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, serving animal health markets globally. **Summary of Role:** **Shift Details:** 8am-5pm This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. **Responsibilities:*** Coordinates kickoff scheduling, environment readiness, and required access using approved playbooks and service catalogs.* Collects and verifies customer data, contracts, and technical prerequisites against onboarding checklists and policy thresholds.* Enters account, entitlement, and configuration details in designated systems per work instructions and role-based permissions.* Confirms completion of required documentation, approvals, and controls; escalates exceptions with clear notes and evidence.* Corresponds with customers using approved scripts to explain next steps, capture confirmations, and schedule milestones.* Records onboarding progress, tickets, and artifacts to maintain traceable, audit‐ready work products and handoffs.* Reports risks, blockers, and customer feedback promptly and proposes minor improvements to templates or steps for review.**Education:**Bachelor's degree in business, operations, information systems, or a related field, or equivalent experience preferred. **Skills and Knowledge:*** 1-2 years of experience in customer onboarding, customer operations, order management, implementation coordination, or a related field required.# ******What Cencora offers******We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora