Associate Specialist, Customer Onboarding

AmerisourceBergen Corporation; Idaho; Hybrid; USD 52,000 - 74,000; Full time

Job summary

Cencora in Idaho is seeking an Associate Specialist, Customer Onboarding to support the onboarding of veterinary and livestock solutions.

You will coordinate kickoff, verify data, and enter configurations in systems while maintaining documentation and clear communication with customers.

This role requires 1–2 years of onboarding-related experience and a Bachelor's degree or equivalent.

Qualifications

• 1–2 years of onboarding, operations, order management, implementation coordination, or related field experience.
• Bachelor's degree in business, operations, information systems, or related field preferred.
• Strong communication and data verification skills.

Responsibilities

• Coordinates kickoff scheduling, environment readiness, and required access using approved playbooks and service catalogs.
• Collects and verifies customer data, contracts, and technical prerequisites against onboarding checklists and policy thresholds.
• Enters account, entitlement, and configuration details in designated systems per work instructions and role-based permissions.
• Confirms completion of required documentation, approvals, and controls; escalates exceptions with clear notes and evidence.
• Corresponds with customers using approved scripts to explain next steps, capture confirmations, and schedule milestones.
• Records onboarding progress, tickets, and artifacts to maintain traceable, audit-ready work products and handoffs.
• Reports risks, blockers, and customer feedback promptly and proposes minor improvements to templates or steps for review.

Skills

Customer onboarding

Order management

Implementation coordination

Customer operations

Education

Bachelor's degree

Job description

## Associate Specialist, Customer OnboardingApply: Remote, Idaho: Full time: Posted Today: R2618030Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**This role is in support of Cencora’s veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, serving animal health markets globally. **Summary of Role:** **Shift Details:** 8am-5pm This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. **Responsibilities:*** Coordinates kickoff scheduling, environment readiness, and required access using approved playbooks and service catalogs.* Collects and verifies customer data, contracts, and technical prerequisites against onboarding checklists and policy thresholds.* Enters account, entitlement, and configuration details in designated systems per work instructions and role-based permissions.* Confirms completion of required documentation, approvals, and controls; escalates exceptions with clear notes and evidence.* Corresponds with customers using approved scripts to explain next steps, capture confirmations, and schedule milestones.* Records onboarding progress, tickets, and artifacts to maintain traceable, audit‐ready work products and handoffs.* Reports risks, blockers, and customer feedback promptly and proposes minor improvements to templates or steps for review.**Education:**Bachelor's degree in business, operations, information systems, or a related field, or equivalent experience preferred. **Skills and Knowledge:*** 1-2 years of experience in customer onboarding, customer operations, order management, implementation coordination, or a related field required.