Remote Customer Fulfillment & Support Analyst

Justremote; United States; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Remote-First Company

Unlimited PTO

Flexible & remote location

Healthcare Coverage (Medical, Dental,

Job summary

Foodsmart, a remote-first company in the United States, is seeking a customer support specialist to assist existing and prospective members from initial inquiry through ongoing program questions.

The role requires at least 2 years in customer support, strong communication, and proficiency with MS Office/GSuite. The position offers a pay range of $55,000–$60,000 with benefits including unlimited PTO, healthcare, and 401k plus bonuses.

Qualifications

• High school diploma or GED required.
• Minimum 2 years work experience in customer support roles.
• Self-motivated and driven.
• Strong computer proficiency including good knowledge of Microsoft/GSuite applications.
• Preferred: ability to troubleshoot and resolve client issues in real time.
• Preferred: strong attention to detail, clear communication, and problem-solving skills.
• Preferred: ability to be flexible to shifts in priorities and thrive in autonomous work environments.

Responsibilities

• Provide high-quality customer support to existing and future members, from initial inquiry to ongoing program questions.
• Utilize existing resources and team members to address member order fulfillment issues.
• Ensure member orders are fulfilled accurately and to high-quality standards.
• Contribute suggestions to optimize the member ordering and fulfillment process.
• Support other key needs as defined.

Skills

Customer support

Troubleshooting

Communication

Attention to detail

Problem solving

Autonomous work

MS Office

GSuite

Education

High school diploma / GED

Tools

Microsoft Office

GSuite

Job description

Foodsmart, a remote-first company in the United States, is seeking a customer support specialist to assist existing and prospective members from initial inquiry through ongoing program questions.

The role requires at least 2 years in customer support, strong communication, and proficiency with MS Office/GSuite. The position offers a pay range of $55,000–$60,000 with benefits including unlimited PTO, healthcare, and 401k plus bonuses.