Remote Member Support Specialist

Foodsmart; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Foodsmart is a leading Foodcare platform in the U.S., delivering nutrition-driven healthcare at scale through a national network of Registered Dietitians. The team serves over 3 million members and operates with a customer-first culture, Make It Happen, and One Team values.

We are seeking a remote customer support professional to provide empathetic, efficient live assistance, perform on-the-spot issue resolution, and collaborate with vendors to manage incentives.

Qualifications

• Experience in a remote call-center environment preferred.
• Ability to communicate complex information concisely.
• Experience handling sensitive data (PII/PHI) with HIPAA awareness.

Responsibilities

• Serve as the first point of contact for inbound member inquiries and resolve issues on the spot.
• Perform real-time eligibility checks and troubleshoot platform and account problems.
• Document interactions and reference knowledge bases to provide immediate solutions.
• Collaborate with peers and external vendors to manage incentive offerings.
• Deliver empathetic and efficient live support across phone and digital channels.

Skills

Communication

Remote work experience

Adaptability

PII/PHI handling

Job description

Foodsmart is a leading Foodcare platform in the U.S., delivering nutrition-driven healthcare at scale through a national network of Registered Dietitians. The team serves over 3 million members and operates with a customer-first culture, Make It Happen, and One Team values.

We are seeking a remote customer support professional to provide empathetic, efficient live assistance, perform on-the-spot issue resolution, and collaborate with vendors to manage incentives.