Remote Member Support Specialist — Part-Time

Foodsmart; Northern (KY); Hybrid; USD 29,000 - 33,000; Part time

Benefits offered by this job

Remote-First Company

Flexible & remote location

Engaging, collaborative team

Job summary

Foodsmart is seeking a temporary part-time Member Support Agent to handle inbound member inquiries, eligibility checks, and platform assistance. The role emphasizes data accuracy, secure handling of information, and excellent written and spoken communication.

Work is remote for USA-based applicants, with standard PST business hours and a compensation range of an hourly rate. The position focuses on member support, troubleshooting, and collaboration with internal teams.

Qualifications

• Reliable high speed internet access and private workspace.
• Prior remote/work-from-home experience (preferred).
• Familiarity with handling sensitive information (PII/PHI) and HIPAA basics.

Responsibilities

• Serve as first point of contact for inbound member inquiries and document interactions.
• Resolve questions using FAQs, SOPs, and knowledge base with accuracy.
• Perform real-time eligibility checks and provide empathetic benefits guidance.

Skills

Internet reliability

Remote work experience

HIPAA awareness

Written communication

Multitasking

Problem solving

Job description

Foodsmart is seeking a temporary part-time Member Support Agent to handle inbound member inquiries, eligibility checks, and platform assistance. The role emphasizes data accuracy, secure handling of information, and excellent written and spoken communication.

Work is remote for USA-based applicants, with standard PST business hours and a compensation range of an hourly rate. The position focuses on member support, troubleshooting, and collaboration with internal teams.