Member Support Representative (Temporary Part-Time) (Fully Remote)

Foodsmart; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Foodsmart is a leading Foodcare platform in the U.S., delivering nutrition-driven healthcare at scale through a national network of Registered Dietitians. The team serves over 3 million members and operates with a customer-first culture, Make It Happen, and One Team values.

We are seeking a remote customer support professional to provide empathetic, efficient live assistance, perform on-the-spot issue resolution, and collaborate with vendors to manage incentives.

Qualifications

• Experience in a remote call-center environment preferred.
• Ability to communicate complex information concisely.
• Experience handling sensitive data (PII/PHI) with HIPAA awareness.

Responsibilities

• Serve as the first point of contact for inbound member inquiries and resolve issues on the spot.
• Perform real-time eligibility checks and troubleshoot platform and account problems.
• Document interactions and reference knowledge bases to provide immediate solutions.
• Collaborate with peers and external vendors to manage incentive offerings.
• Deliver empathetic and efficient live support across phone and digital channels.

Skills

Communication

Remote work experience

Adaptability

PII/PHI handling

Job description

• Deliver empathetic and efficient live support for member inquiries across phone and digital channels.
• Accurately document interactions and navigate knowledge bases to provide immediate solutions.

You will:

• Serve as the first point of contact for all inbound member inquiries and resolve issues on the spot.
• Perform real-time eligibility checks and assist with troubleshooting platform and account problems.
• Collaborate with peers and external vendors to manage incentive offerings.

You are:

• A strong communicator who adjusts style to fit various situations.
• A disciplined self-motivator who stays focused in a remote environment.
• Resilient and quick to adapt to changes in workflows and processes.

You have:

• Prior remote experience in a call-center environment (preferred).
• Ability to communicate complex information concisely.
• Experience with sensitive data (PII/PHI) and a basic understanding of HIPAA.

Foodsmart

Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. They have a national network of Registered Dietitians, serve over 3 million members, and secured a $200 million investment from TPG's Rise Fund, with a culture focused on Customer First, Make It Happen, and One Team values.