Remote Food Operations Analyst - Member Care & Fulfillment

Foodsmart; United States; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Remote-First Company

Unlimited PTO

Flexible & remote location

Healthcare Coverage

401k & bonus

Registered Dietitian Sessions

Job summary

Foodsmart seeks a service-oriented Food Operations Analyst to join our fast-growing team. This full-time role coordinates food delivery for members enrolled in our meal-delivery and support programs, ensuring compassionate customer service and accurate order fulfillment.

You will leverage existing resources to resolve issues, improve ordering processes, and support new clients and processes. Candidates need a high school diploma, 2+ years in customer support, and strong MS/GSuite proficiency.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years work experience in customer support roles.
• Self-motivated and driven.
• Strong computer proficiency including good knowledge of Microsoft/GSuite applications.

Responsibilities

• Provide high-quality customer support to members from initial inquiry to ongoing program questions.
• Utilize resources and team members to address order fulfillment issues quickly.
• Ensure member orders are fulfilled accurately and to the highest quality standard.
• Contribute suggestions to optimize ordering and fulfillment processes.
• Support other key needs as defined.

Skills

Customer support

MS Office / GSuite

Attention to detail

Problem solving

Self-motivated

Education

High school diploma or GED

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

Foodsmart seeks a service-oriented Food Operations Analyst to join our fast-growing team. This full-time role coordinates food delivery for members enrolled in our meal-delivery and support programs, ensuring compassionate customer service and accurate order fulfillment.

You will leverage existing resources to resolve issues, improve ordering processes, and support new clients and processes. Candidates need a high school diploma, 2+ years in customer support, and strong MS/GSuite proficiency.