Remote Public Review Response Specialist

HRS Talent Solutions; Baton Rouge (LA); Remote; USD 66,000 - 70,000; Full time

Job summary

HRS Talent Solutions seeks a remote Public Review Response Coordinator to manage an assigned review queue and draft approved acknowledgements in a professional, brand-consistent voice. A home office or private workspace supports handling customer information and responses.

The role centers on classifying feedback, drafting concise public replies, and routing sensitive issues to the right private channel, all while ensuring compliance with approval workflows and privacy standards.

Responsibilities

• Review assigned public feedback in approved online accounts.
• Categorize routine praise, practical questions, and service concerns.
• Prepare a short acknowledgement using current response guidance.
• Route private account issues to customer support through secure channels.
• Check approval before a public reply is published.
• Record the link, date, and status in an online tracker.
• Flag edited, duplicate, or potentially abusive content for review.
• Keep personal details out of public messages.

Job description

HRS Talent Solutions seeks a remote Public Review Response Coordinator to manage an assigned review queue and draft approved acknowledgements in a professional, brand-consistent voice. A home office or private workspace supports handling customer information and responses.

The role centers on classifying feedback, drafting concise public replies, and routing sensitive issues to the right private channel, all while ensuring compliance with approval workflows and privacy standards.