Remote Customer Experience Specialist — Tier 1

Jobgether; Salem (OR); Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Fully remote work

Employer-matched 401(k)

Health insurance

Paid vacation

Paid holidays

Wellness stipend

Mental health day

EAP

Professional development

Flexible schedule

Job summary

Jobgether seeks a Customer Experience Agent — Tier 1 for a fully remote, distributed team. You will respond to customer inquiries across phone, email, and chat, resolve routine issues using established procedures, and escalate complex cases when needed.

You will document interactions in the CRM, collect feedback, and contribute to service improvements. Ideal candidates have at least one year in an inbound call center, excel at written and verbal communication, and remain calm under pressure.

Qualifications

• Minimum 1 year in an inbound call center environment.
• Ability to work a fixed schedule (Tue–Fri 11:00–20:00 CT, Sat 08:00–17:00 CT).
• Must reside in eligible U.S. states listed in the overview.
• Empathetic, patient, and customer-focused approach.
• Clear, concise written and verbal communication.
• Professional, calm under pressure when assisting customers.
• Ability to follow workflows, guidelines and document interactions.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Resolve routine issues using established procedures and resources.
• Escalate complex cases to Tier 2/3 or Supervisor as needed.
• Follow up on open cases and provide status updates to customers.
• Maintain up-to-date knowledge of products, policies and processes.
• Document interactions accurately in the CRM system.
• Identify recurring issues and share insights for improvements.
• Collaborate with teammates to manage shared queues and support needs.
• Participate in training, quality reviews and coaching to improve performance.

Skills

Customer service

Written communication

Verbal communication

Problem solving

Attention to detail

Dependability

Collaboration

Adaptability

Learning mindset

Tools

CRM system

Job description

Jobgether seeks a Customer Experience Agent — Tier 1 for a fully remote, distributed team. You will respond to customer inquiries across phone, email, and chat, resolve routine issues using established procedures, and escalate complex cases when needed.

You will document interactions in the CRM, collect feedback, and contribute to service improvements. Ideal candidates have at least one year in an inbound call center, excel at written and verbal communication, and remain calm under pressure.