Remote Customer Experience Specialist (Tier 1)

Jobgether; Central City (CO); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Fully remote

Annual bonus

Health insurance

Paid holidays

Flexible schedule

Job summary

Partner Company in the United States is seeking a Customer Experience Agent — Tier 1 to join a fully distributed team. You will handle inquiries across phone, email, and chat, resolve routine issues, document interactions, and escalate more complex cases as needed.

You’ll maintain product knowledge, follow procedures, and contribute to service improvements. A dependable, customer-focused professional who communicates clearly will fit well in this role with a flexible, remote-friendly schedule.

Qualifications

• At least one year of experience in an inbound call center environment.
• Strong customer service skills with empathy, patience, and a commitment to customer satisfaction.
• Excellent written and verbal communication across phone, email, and chat.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels with timely, professional assistance.
• Investigate and resolve routine questions using established procedures and resources.
• Escalate complex issues to Tier 2 or Tier 3 with complete case details for smooth handoff.

Job description

Partner Company in the United States is seeking a Customer Experience Agent — Tier 1 to join a fully distributed team. You will handle inquiries across phone, email, and chat, resolve routine issues, document interactions, and escalate more complex cases as needed.

You’ll maintain product knowledge, follow procedures, and contribute to service improvements. A dependable, customer-focused professional who communicates clearly will fit well in this role with a flexible, remote-friendly schedule.