Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Mesa (AZ); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive health benefits

100% remote work

Ongoing training

Opportunities for career growth

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure an outstanding customer experience from order to installation. The ideal candidate will have over a year of customer service experience, strong communication skills, and a positive attitude. Responsibilities include responding to customer inquiries, resolving issues, and maintaining accurate records. This full-time role offers competitive pay, comprehensive benefits, and a chance to thrive in a supportive, remote team environment while making a real impact in the fitness industry.

Qualifications

• 1+ years of experience in a customer service or client-facing role.
• Ability to stay organized and manage multiple priorities.
• A positive attitude and genuine desire to help others.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues quickly by collaborating with internal teams.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

Customer service experience

Familiarity with CRM tools

Interest in fitness

Tools

CRM software

Job description

ForgeFit is seeking a Remote Customer Service Specialist to ensure an outstanding customer experience from order to installation. The ideal candidate will have over a year of customer service experience, strong communication skills, and a positive attitude. Responsibilities include responding to customer inquiries, resolving issues, and maintaining accurate records. This full-time role offers competitive pay, comprehensive benefits, and a chance to thrive in a supportive, remote team environment while making a real impact in the fitness industry.