Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Baltimore (MD); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Health, dental, vision benefits

401k and paid time off

Ongoing training and career growth opportunities

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure smooth customer interactions from order to installation. Key responsibilities include responding to inquiries via phone, email, and chat, resolving customer issues, and maintaining records using CRM tools. Candidates should have 1+ years of customer service experience, strong communication skills, and a positive attitude. The position offers competitive pay and comprehensive benefits including health, dental, and 401k. Join us to contribute to the fitness world!

Qualifications

• 1+ years of experience in a customer service or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• Positive attitude and genuine desire to help others.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and troubleshooting.
• Track and resolve issues quickly with teams.
• Keep accurate records of customer interactions.
• Proactively follow up on customer needs.

Skills

Communication skills

Problem-solving skills

Organizational skills

Customer service experience

Tools

CRM tools

Job description

ForgeFit is seeking a Remote Customer Service Specialist to ensure smooth customer interactions from order to installation. Key responsibilities include responding to inquiries via phone, email, and chat, resolving customer issues, and maintaining records using CRM tools. Candidates should have 1+ years of customer service experience, strong communication skills, and a positive attitude. The position offers competitive pay and comprehensive benefits including health, dental, and 401k. Join us to contribute to the fitness world!