Remote Customer Experience Specialist — Fitness Gear

Forgefit; Jacksonville (FL); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k plan

Ongoing training

Job summary

ForgeFit is looking for a Remote Customer Service Specialist to ensure a seamless customer experience. In this role, you will handle inquiries via phone, email, and chat, assist with orders, and coordinate with internal teams. Strong communication and problem-solving skills are essential. You will benefit from competitive pay, health benefits, and ongoing training. This fully remote position offers the opportunity to support a brand that impacts the fitness industry positively.

Qualifications

• 1+ years of experience in a customer service or support role.
• Ability to manage multiple priorities effectively.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and troubleshooting.
• Track and resolve issues with other teams.
• Maintain accurate records using CRM.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

Positive attitude

Familiarity with CRM tools

Tools

CRM Software

Job description

ForgeFit is looking for a Remote Customer Service Specialist to ensure a seamless customer experience. In this role, you will handle inquiries via phone, email, and chat, assist with orders, and coordinate with internal teams. Strong communication and problem-solving skills are essential. You will benefit from competitive pay, health benefits, and ongoing training. This fully remote position offers the opportunity to support a brand that impacts the fitness industry positively.