Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Washington (District of Columbia); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits including health, dental, vision, and 401k

Ongoing training and career growth opportunities

100% remote work

Job summary

ForgeFit is looking for a Remote Customer Service Specialist to ensure a smooth customer experience from order to installation. You will handle inquiries via phone, email, and chat, help with orders and troubleshooting, and maintain accurate records. Ideal candidates have over a year of experience in customer service, strong communication skills, and an interest in fitness. This is a full-time remote role offering competitive pay and comprehensive benefits, including health insurance and 401k.

Qualifications

• 1+ years of experience in a customer service role.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities.
• Comfortable using CRM or support tools.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and troubleshooting.
• Collaborate with teams to resolve issues quickly.
• Keep accurate records of customer interactions.
• Proactively follow up on customer needs.

Skills

Customer service

Communication

Problem-solving

Organization

Tools

CRM tools

Job description

ForgeFit is looking for a Remote Customer Service Specialist to ensure a smooth customer experience from order to installation. You will handle inquiries via phone, email, and chat, help with orders and troubleshooting, and maintain accurate records. Ideal candidates have over a year of experience in customer service, strong communication skills, and an interest in fitness. This is a full-time remote role offering competitive pay and comprehensive benefits, including health insurance and 401k.