Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Las Vegas (NV); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive health, dental, vision benefits

401k

Paid time off

Ongoing training and career growth opportunities

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure a smooth experience for customers from order to installation. In this role, you'll respond to inquiries via phone, email, and chat, resolve customer issues, and maintain accurate records. Candidates should have over a year of experience in customer service and strong communication skills. The position offers competitive hourly pay, comprehensive benefits, and a fully remote work environment.

Qualifications

• 1+ years of experience in a customer service or client-facing role.
• Ability to manage multiple priorities effectively.
• Comfortable using customer support tools.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and troubleshooting.
• Track and resolve issues by collaborating with internal teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs.

Skills

Strong communication and problem-solving skills

Organizational skills

Positive attitude

Interest in fitness

Tools

CRM software

Job description

ForgeFit is seeking a Remote Customer Service Specialist to ensure a smooth experience for customers from order to installation. In this role, you'll respond to inquiries via phone, email, and chat, resolve customer issues, and maintain accurate records. Candidates should have over a year of experience in customer service and strong communication skills. The position offers competitive hourly pay, comprehensive benefits, and a fully remote work environment.