Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Milwaukee (WI); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Ongoing training opportunities

100% remote work

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to enhance customer experiences from order to installation. The ideal candidate has over a year of experience in customer service, possesses strong communication and problem-solving skills, and shows a genuine positive attitude. You will support customers through various channels while coordinating with internal teams to resolve issues promptly. This role offers competitive pay, comprehensive benefits, and the opportunity for career growth within a collaborative environment.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication skills to effectively engage with customers.
• Ability to stay organized and manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and product details.
• Track and resolve issues quickly by collaborating with teams.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

Customer service experience

Interest in fitness

Tools

CRM software

Job description

ForgeFit is seeking a Remote Customer Service Specialist to enhance customer experiences from order to installation. The ideal candidate has over a year of experience in customer service, possesses strong communication and problem-solving skills, and shows a genuine positive attitude. You will support customers through various channels while coordinating with internal teams to resolve issues promptly. This role offers competitive pay, comprehensive benefits, and the opportunity for career growth within a collaborative environment.