Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Kansas City (MO); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Ongoing training

Career growth opportunities

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to provide exceptional customer support from order to installation. In this role, you will respond to inquiries, resolve issues, and collaborate with internal teams. The ideal candidate has at least 1 year of experience in customer service, strong communication skills, and a positive attitude. This position offers competitive pay, comprehensive benefits, and full remote work within the United States.

Qualifications

• Minimum of 1 year experience in customer service or client-facing roles.
• Strong communication and problem-solving abilities.
• Ability to manage multiple priorities effectively.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with orders and shipping questions.
• Collaborate with teams to resolve issues quickly.
• Maintain accurate customer interaction records.

Skills

Communication skills

Problem-solving skills

Organizational skills

CRM familiarity

Positive attitude

Job description

ForgeFit is seeking a Remote Customer Service Specialist to provide exceptional customer support from order to installation. In this role, you will respond to inquiries, resolve issues, and collaborate with internal teams. The ideal candidate has at least 1 year of experience in customer service, strong communication skills, and a positive attitude. This position offers competitive pay, comprehensive benefits, and full remote work within the United States.