Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Los Angeles (CA); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Comprehensive benefits including health, dental, and vision

401k

Paid time off

Ongoing training and opportunities for career growth

Job summary

ForgeFit is looking for a Remote Customer Service Specialist to ensure a smooth customer experience from order to installation. The ideal candidate will have over 1 year of experience in customer service, strong communication skills, and a desire to help others. This role offers competitive pay, comprehensive benefits, and a fully remote work environment. Join ForgeFit and help gyms succeed with reliable fitness equipment and exceptional service.

Qualifications

• 1+ years of experience in a customer service role.
• Comfortable using CRM or support tools.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and troubleshooting.
• Track and resolve issues quickly by collaborating with teams.

Skills

Strong communication skills

Problem-solving skills

Ability to stay organized

Positive attitude

Tools

CRM software

Job description

ForgeFit is looking for a Remote Customer Service Specialist to ensure a smooth customer experience from order to installation. The ideal candidate will have over 1 year of experience in customer service, strong communication skills, and a desire to help others. This role offers competitive pay, comprehensive benefits, and a fully remote work environment. Join ForgeFit and help gyms succeed with reliable fitness equipment and exceptional service.