Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Concord (CA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k

Paid time off

Ongoing training

Career growth opportunities

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to be the voice of the company. This role involves ensuring customers have a smooth experience with orders and installations. Responsibilities include responding to inquiries, resolving issues, and maintaining records. Ideal candidates have 1+ years in customer service, strong problem-solving abilities, and a positive attitude. ForgeFit offers competitive pay, comprehensive benefits, and a remote work environment within a collaborative team. Join us to support the fitness world effectively.

Qualifications

• 1+ years of experience in a customer service or client-facing role.
• Ability to manage multiple priorities effectively.
• Familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and product details.
• Track and resolve issues quickly through collaboration.
• Maintain accurate records of customer interactions.
• Proactively follow up to ensure customer satisfaction.
• Keep updated knowledge of ForgeFit’s product lines.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

Experience with CRM tools

Positive attitude

Job description

ForgeFit is seeking a Remote Customer Service Specialist to be the voice of the company. This role involves ensuring customers have a smooth experience with orders and installations. Responsibilities include responding to inquiries, resolving issues, and maintaining records. Ideal candidates have 1+ years in customer service, strong problem-solving abilities, and a positive attitude. ForgeFit offers competitive pay, comprehensive benefits, and a remote work environment within a collaborative team. Join us to support the fitness world effectively.