Remote Customer Experience Specialist — Fitness Gear

ForgeFit; New Haven (CT); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive benefits including health, dental, vision, and 401k

Paid time off

Ongoing training and career growth opportunities

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure customers have a positive experience from order to installation. This role requires strong communication and problem-solving skills, along with a desire to help others. The ideal candidate should have at least 1 year of experience in a customer-facing role. ForgeFit offers competitive pay, comprehensive benefits including health and 401k, and fully remote work within a supportive team environment. Join us and support the fitness community to reach their goals.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Track and resolve issues quickly by collaborating with internal teams.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

Familiarity with CRM tools

Interest in fitness

Job description

ForgeFit is seeking a Remote Customer Service Specialist to ensure customers have a positive experience from order to installation. This role requires strong communication and problem-solving skills, along with a desire to help others. The ideal candidate should have at least 1 year of experience in a customer-facing role. ForgeFit offers competitive pay, comprehensive benefits including health and 401k, and fully remote work within a supportive team environment. Join us and support the fitness community to reach their goals.