Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Austin (TX); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive health benefits

401k and paid time off

Ongoing training

Career growth opportunities

Job summary

ForgeFit is hiring a Remote Customer Service Specialist to ensure customers have a smooth experience from order to installation. You will respond to inquiries, resolve issues, and maintain accurate records using CRM tools. Ideal candidates have over 1 year of experience in customer service, strong communication skills, and a positive attitude. This position offers competitive pay, comprehensive benefits, and the opportunity for training and career growth, all in a 100% remote work environment.

Qualifications

• 1+ years of experience in customer service or client-facing role.
• Ability to manage multiple priorities in a fast-paced environment.
• Positive attitude and a genuine desire to help others.

Responsibilities

• Responding to customer inquiries via phone, email, and chat.
• Tracking and resolving customer issues collaborating with internal teams.
• Keeping accurate records of customer interactions.

Skills

Strong communication

Problem-solving skills

Organizational skills

Familiarity with CRM tools

Interest in fitness

Job description

ForgeFit is hiring a Remote Customer Service Specialist to ensure customers have a smooth experience from order to installation. You will respond to inquiries, resolve issues, and maintain accurate records using CRM tools. Ideal candidates have over 1 year of experience in customer service, strong communication skills, and a positive attitude. This position offers competitive pay, comprehensive benefits, and the opportunity for training and career growth, all in a 100% remote work environment.