Remote Customer Experience Specialist - Building Supplies

KEEN, Inc.; Utah; Remote; USD 23,000 - 32,000; Full time

Job summary

KEEN, Inc. is seeking a Fan Services Representative to deliver exceptional fan experiences via phone, email, and live chat.

You will respond quickly in a fast-paced setting, answer product questions, assist with orders, returns, exchanges, and warranty claims while using product knowledge to drive revenue and customer satisfaction. You will need a high school diploma or GED, strong communication, and the ability to work independently with flexible hours.

Qualifications

• High School Diploma or GED.
• Previous customer service experience and internet call center preferred.
• Able to work independently with little supervision.
• Manage workload and time to meet business needs.
• Advanced verbal and written communication skills.
• Flexible working hours; may exceed 40 hours.
• Empathetic in handling fan situations.
• Team player with positive relationships.
• Excellent problem-solving skills.
• Detail oriented.
• Positive attitude.
• Able to handle feedback from others, including peers.
• Equivalency may substitute on a year-for-year basis.

Responsibilities

• Responds to inbound customer communications by phone, live chat, and email politely and efficiently in a fast-paced environment.
• Answers product questions from fans and provides solutions based on individual needs.
• Assists fans in submitting internet orders, returns, exchanges, and warranty claims.
• Provides technical and/or product information to help fans make informed purchases and reduce the risk of return.
• Leverages product and technical knowledge to create revenue opportunities for KEEN.
• Makes suggestions that improve internal processes and enhance fan experiences.
• Acts as a brand champion.

Skills

Empathy

Problem solving

Verbal & written communication

Time management

Independence

Detail orientation

Education

High School Diploma or GED

Job description

KEEN, Inc. is seeking a Fan Services Representative to deliver exceptional fan experiences via phone, email, and live chat.

You will respond quickly in a fast-paced setting, answer product questions, assist with orders, returns, exchanges, and warranty claims while using product knowledge to drive revenue and customer satisfaction. You will need a high school diploma or GED, strong communication, and the ability to work independently with flexible hours.