Remote Customer Care Associate - Building Supplies

KEEN, Inc.; Alton (IL); Remote; USD 23,000 - 32,000; Full time

Job summary

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience through phone, email, and live chat in a fast-paced environment.

You will respond to inbound inquiries, answer questions about products, assist fans with orders, returns, exchanges, and warranty claims, and use product knowledge to drive revenue and brand loyalty. The ideal candidate has a High School Diploma or GED, customer service experience, strong written and verbal communication, empathy, and the

Qualifications

• High School Diploma or GED.
• Previous customer service experience and internet call center preferred.
• Must be able to work independently with little supervision.
• Must be able to manage their own workload, time, and organize their responsibilities within the needs of the business.
• Advanced verbal and written communication skills.
• Must be flexible in working hours; this is a fluid working position, at times exceeding 40 work hours.
• Ability to respond to complex fan situations with empathy.
• A team player who can maintain positive working relationships.
• Excellent problem-solving skills.
• Detail oriented.
• Must have a positive attitude.
• Must be able to handle feedback from others. Including peers.
• Any equivalent combination of experience and education substituting year for year.

Responsibilities

• Responds to inbound customer communications by phone, live chat, and email politely and efficiently within a fast-paced environment.
• Answers product questions from fans and provides solutions based on individual needs.
• Assists fans in submitting internet orders, returns, exchanges, and warranty claims.
• Provides technical and/or product information to help fans make informed purchases and reduce the risk of return.
• Leverage product and technical knowledge to create revenue opportunities for the brand.
• Makes suggestions that improve internal processes and result in enhanced fan experiences.
• Acts as a brand champion.

Skills

Customer service

Communication

Empathy

Problem solving

Time management

Education

High School Diploma or GED

Job description

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience through phone, email, and live chat in a fast-paced environment.

You will respond to inbound inquiries, answer questions about products, assist fans with orders, returns, exchanges, and warranty claims, and use product knowledge to drive revenue and brand loyalty. The ideal candidate has a High School Diploma or GED, customer service experience, strong written and verbal communication, empathy, and the