Remote Customer Experience Specialist

Teleperformance USA; Idaho; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits

Paid Time Off

Wellness programs

Job summary

Teleperformance USA is seeking a Customer Experience Specialist for a remote, work-at-home role in Idaho. You will provide customer support via telephone, email, or chat, resolve basic issues, and escalate more complex problems to Product Support when needed.

You will handle high volumes of inquiries, troubleshoot problems, and ensure a positive, professional experience for business customers. Training is provided, and benefits are included.

Responsibilities

• Provide customer support via telephone and/or Internet (chat, email).
• Handle inquiries and resolve basic issues such as orders, billing, or address changes.
• Escalate more technical issues to the Product Support department.
• Process a high volume of inquiries and resolve a targeted percentage.
• Troubleshoot problems to identify root cause and resolve customer concerns.
• Escalate unresolved issues as needed.

Job description

Teleperformance USA is seeking a Customer Experience Specialist for a remote, work-at-home role in Idaho. You will provide customer support via telephone, email, or chat, resolve basic issues, and escalate more complex problems to Product Support when needed.

You will handle high volumes of inquiries, troubleshoot problems, and ensure a positive, professional experience for business customers. Training is provided, and benefits are included.