Remote Tech & Internet Support Specialist

Teleperformance USA; Idaho; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee discounts

EAP and wellness programs

Job summary

Teleperformance USA in Idaho is seeking a Technology Technical Support Specialist to be the primary touchpoint for clients, handling inbound and outbound communications and resolving technical inquiries with speed and professionalism.

You will use web-based tools to diagnose internet service issues, document resolutions, and escalate where needed. The role suits candidates who thrive in a fast-paced, service-oriented environment and value clear communication and reliable problem solving.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills.
• Ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and he ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Skills

Excellent communication

Problem solving

Time management

Customer service

Education

HS Diploma or equivalent

Job description

Teleperformance USA in Idaho is seeking a Technology Technical Support Specialist to be the primary touchpoint for clients, handling inbound and outbound communications and resolving technical inquiries with speed and professionalism.

You will use web-based tools to diagnose internet service issues, document resolutions, and escalate where needed. The role suits candidates who thrive in a fast-paced, service-oriented environment and value clear communication and reliable problem solving.