Remote Customer Experience Specialist

THE BEST PLUMBING GROUP LLC; Florida; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Growth opportunities

Supportive team

Paid time off

Flexible remote options

Job summary

TB Plumbing is seeking a friendly customer service representative to manage calls, messages, and customer data. You will help callers with basic questions and route inquiries to the right team member, while staying organized in a busy office environment.

We offer a supportive team, opportunities to grow, and paid time off. Pay ranges from $16 to $22 per hour based on experience, with flexible work-from-home options available.

Qualifications

• Friendly and professional communication with callers and teammates.
• Reliable and organized with willingness to learn.
• Proficient with basic computer tasks and attention to detail.
• Calm and helpful under busy conditions.

Responsibilities

• Answer incoming calls with a friendly, professional attitude.
• Direct calls to the appropriate team member and assist with questions.
• Return missed calls and follow up on messages.
• Review and respond to emails and voicemails.
• Update customer information and notes in systems.
• Collaborate with the office team to keep communication running smoothly.

Skills

Positive attitude

Clear communication

Reliability

Organizational skills

Basic computer skills

Team player

Job description

TB Plumbing is seeking a friendly customer service representative to manage calls, messages, and customer data. You will help callers with basic questions and route inquiries to the right team member, while staying organized in a busy office environment.

We offer a supportive team, opportunities to grow, and paid time off. Pay ranges from $16 to $22 per hour based on experience, with flexible work-from-home options available.