Remote Plumbing Product Support Specialist

Kohler; United States; Remote; USD 28,000 - 29,000; Full time

Benefits offered by this job

Sign-on bonus

Day 1 benefits

Equipment provided

Job summary

Kohler is seeking an Associate Customer Service Representative to handle B2C inquiries remotely. You will assist customers with Kohler and Sterling plumbing products, troubleshoot issues, and support order placement while delivering empathetic, high-quality service.

The role requires a high school diploma and 1+ years in customer service; equipment is provided, and the company offers day 1 benefits. Salary starts at $20/hour, with $21/hour for bilingual candidates.

Qualifications

• High school diploma or GED required.
• 1+ years of customer service experience in a call center preferred.
• Strong computer skills and ability to work from home with dedicated workspace.

Responsibilities

• Answer inbound customer inquiries via phone and diagnose product issues.
• Troubleshoot and advise on installation/repair with plumbers/designers/retail partners.
• Guide customers through order placement and product information with accuracy.

Skills

Customer service

Call center

Troubleshooting

Bilingual (French/Spanish)

Education

High school diploma or GED

Tools

Salesforce CRM

SAP

Microsoft Teams

Outlook

SharePoint

Verint Schedules

Workbrain

Job description

Kohler is seeking an Associate Customer Service Representative to handle B2C inquiries remotely. You will assist customers with Kohler and Sterling plumbing products, troubleshoot issues, and support order placement while delivering empathetic, high-quality service.

The role requires a high school diploma and 1+ years in customer service; equipment is provided, and the company offers day 1 benefits. Salary starts at $20/hour, with $21/hour for bilingual candidates.